Office Operations and ICT Support Intern

We are looking for a motivated and organized Office Operations and ICT Support Intern to support the day-to-day operations of a professional organization focused on lifelong learning and professional growth.

The intern will provide support across office administration, ICT, marketing, research, logistics, and guest reception. This is a hands-on opportunity for a proactive individual who is comfortable working with people, technology, information, and administrative tasks.

The ideal candidate should be organized, service-oriented, willing to learn, and able to manage multiple responsibilities while maintaining a professional office environment.

The Office Operations and ICT Support Intern will assist with the smooth running of office activities and provide basic technical support to staff, visitors, and organizational programs.

The role combines office operations and administrative support with ICT, digital communication, marketing, and research activities. The intern will help ensure that office resources are available and properly managed, visitors are received professionally, technology is functioning effectively, and assigned research and marketing activities are completed accurately and on time.

The position is suitable for a graduate or final-year student who wants practical exposure to ICT support, office management, marketing, research, and organizational operations.

Office Operations & Administration

• Support daily office operations and ensure the office remains organized and functional.
• Assist with office supplies, stationery, equipment, and inventory management.
• Monitor office needs and assist with procurement and replenishment of supplies.
• Maintain organized physical and digital records and documentation.
• Assist with scheduling meetings, preparing meeting spaces, and coordinating internal activities.
• Support administrative tasks such as printing, scanning, photocopying, filing, and document preparation.
• Assist with maintaining office policies, procedures, and operational checklists.
• Support general coordination between staff, service providers, and external stakeholders.

Guest Reception & Front Office

• Receive and welcome guests, visitors, partners, and service providers in a professional manner.
• Direct visitors to the appropriate staff members or meeting areas.
• Manage incoming calls, messages, and general inquiries where required.
• Maintain a professional and welcoming reception environment.
• Assist with visitor records and meeting arrangements.
• Support hospitality and logistical arrangements for meetings, workshops, and events.

ICT Support

• Provide basic first-level ICT support to staff.
• Assist with computer setup, software installation, updates, printers, internet connectivity, and peripheral devices.
• Troubleshoot basic hardware and software problems and escalate complex issues when necessary.
• Assist with user accounts, email, file management, and access to organizational systems.
• Support basic network and connectivity troubleshooting.
• Help maintain ICT equipment records and ensure equipment is properly handled.
• Assist with data backup, digital file organization, and basic information security practices.
• Support staff in using digital tools and office applications effectively.

Marketing & Digital Support

• Assist with implementation of marketing and communication activities.
• Support the preparation of social media content, announcements, presentations, and promotional materials.
• Conduct basic market research and identify relevant audiences, trends, opportunities, and professional development needs.
• Assist in maintaining digital communication channels and online profiles.
• Support the preparation of marketing materials using tools such as Canva and Microsoft Office/Google Workspace.
• Assist with outreach activities, campaigns, events, and professional learning initiatives.
• Collect and organize marketing information, engagement data, and feedback.
• Support basic website content updates where applicable.

Research & Data Collection

• Conduct desk research on industries, professional development, lifelong learning, skills, and emerging trends.
• Collect information from credible online and offline sources.
• Assist in preparing questionnaires, interviews, surveys, and other data-collection activities.
• Organize and analyze basic research findings.
• Prepare summaries, briefs, presentations, and reports based on research findings.
• Maintain accurate research records and reference sources appropriately.
• Support the team in identifying opportunities for new programs, partnerships, and professional learning activities.

Logistics & Event Support

• Assist with planning and coordinating workshops, seminars, meetings, and learning events.
• Coordinate venue, equipment, materials, refreshments, transportation, and other logistical requirements.
• Assist with participant registration and attendance records.
• Ensure meeting and event spaces are prepared before activities begin.
• Support post-event activities including documentation, feedback collection, and reporting.
• Liaise with vendors and service providers when assigned.

• Certificate, Diploma or currently pursuing a relevant qualification in Information Technology, Computer Science, Business Administration, Marketing, Communications, Office Administration, or a related field.
• Basic knowledge of computer hardware, software, operating systems, and common office technology.
• Good working knowledge of Microsoft Office or Google Workspace.
• Basic understanding of digital marketing and social media platforms.
• Ability to conduct online research, collect information, and prepare concise reports.
• Good written and verbal communication skills in English and Kiswahili.
• Strong organizational and time-management skills.
• Professional and courteous approach to guests, colleagues, and external stakeholders.
• Ability to work independently while also supporting a team.
• Willingness to learn new technologies, systems, and organizational processes.
• Good attention to detail and ability to maintain accurate records.
• Basic graphic design skills using Canva or similar tools will be an advantage.
• Previous internship, volunteer, administrative, customer service, ICT support, marketing, or event experience will be an advantage.